Privacy Policy

At Animal Care Hospital of Phoenix, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website.

1. Accessibility Commitment

We are committed to providing an accessible, user-friendly website for all visitors, including people with disabilities, as part of our good-faith effort to follow ADA accessibility guidelines. Please note that while we strive to implement accessibility best practices, some third-party tools may not be within our control and may not adhere to accessibility standards. If you have difficulty using any part of this website, please contact us.

2. Information We Collect

We may collect information that identifies, relates to, or describes you, your pet, or your request for veterinary care.

  • Information You Provide Voluntarily: Information submitted through contact forms, appointment requests, or other website forms, including your name, email address, phone number, pet information, and general veterinary concerns.
  • Pet Health Information: Information you provide about your pet’s health, behavior, medical history, symptoms, or reason for requesting an appointment.
  • Information Collected Automatically: Technical information such as IP address, browser type, device information, pages visited, and general interaction data. This information may be collected through cookies or analytics tools to help improve the website experience.

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries and appointment requests.
  • Schedule or manage veterinary appointments.
  • Provide client support and communicate about your pet’s care.
  • Improve website functionality, performance, and user experience.
  • Send important practice updates or communications when appropriate.
  • Comply with legal, regulatory, or administrative requirements.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted service providers who help us operate our website, manage appointment requests, communicate with clients, process payments, or support veterinary practice operations. These providers are expected to protect information and use it only for the services they provide.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, or property of Animal Care Hospital of Phoenix, our clients, patients, or others.

5. Cookies and Website Tracking

Our website may use cookies, analytics tools, and similar technologies to improve site performance, understand how visitors use the website, and enhance the user experience. You may be able to disable cookies through your browser settings, though some website features may not function properly.

6. Security

We use reasonable administrative, technical, and physical safeguards to help protect information submitted through our website, including SSL encryption where appropriate. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links and Services

Our website may contain links to third-party websites, scheduling tools, payment processors, maps, social media platforms, or other outside services. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before submitting information.

8. Email and Text Communications

If you provide your email address or phone number, we may use it to respond to your inquiry, communicate about appointments, or provide information related to veterinary services. You may opt out of marketing communications at any time by using the unsubscribe link when available or by contacting us directly.

9. Your Rights and Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable legal, administrative, or recordkeeping requirements. You may also contact us with questions about the information we collect or how it is used.

10. Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children through this website.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

Animal Care Hospital of Phoenix
3131 E Thomas Rd
Phoenix, AZ 85016
Phone: 602.955.5757
Website: www.azvet.com
Email: [email protected]